Returns & Refunds

30-Day Return Policy

We want you to love every purchase. If you're not completely satisfied, you can return any item within 30 days of delivery for a full refund or exchange. Items must be in original condition with all packaging.

How to Return

1. Contact our support team at hello@theelectricbikesuperstore.com to initiate a return.
2. We'll provide a prepaid return shipping label.
3. Pack the item securely in its original packaging.
4. Drop off at your nearest shipping location.

Refunds

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We'll arrange a replacement or full refund at no cost to you.

Exchanges

Need a different size, color, or product? We offer free exchanges within 30 days. Contact us to arrange an exchange.